Customer Experience as a Service (CXaaS) lets you create a seamless journey for your customers – from initial contact to post-purchase support. This specific view of the customer experience ensures that every interaction is cohesive and memorable, leading to increased engagement and advocacy among satisfied clients.
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Customer Experience Sets You Apart
The importance of understanding your customer experience has never been greater in today’s ultra-competitive markets. Businesses closest to their customers are growing fast, while their competition is being left behind.
Of customers have stopped using a product or service after having to repeat themselves over and over or after being passed from rep to rep.
Of respondents say that a knowledgeable and friendly customer service rep ranks as a top-three factor for a great customer service experience
Of customers expect their issues to be resolved (quickly) on the channel of their choice.