Customer Experience as a Service (CXaaS) lets you create a seamless journey for your customers – from initial contact to post-purchase support. This specific view of the customer experience ensures that every interaction is cohesive and memorable, leading to increased engagement and advocacy among satisfied clients.
Customer Experience Sets You Apart
The importance of understanding your customer experience has never been greater in today’s ultra-competitive markets. Businesses closest to their customers are growing fast, while their competition is being left behind.
Of customers have stopped using a product or service after having to repeat themselves over and over or after being passed from rep to rep.
Of respondents say that a knowledgeable and friendly customer service rep ranks as a top-three factor for a great customer service experience
Of customers expect their issues to be resolved (quickly) on the channel of their choice.