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Assess and develop scope of work.
Technology Strategy for Digital Transformation
As full-service technology strategists, 6F Network works with over 450 pre-vetted global service providers to design, implement, and optimize connected digital environments. As no two businesses are alike, our goal is to curate solutions that best align your Cloud, Voice, IT, and Power infrastructure. Our focus is creating sustainable and resilient infrastructure to deliver the maximum return on investment for your business.
Our Process
Curate
Vet potential solutions to come up with a shortlist of highly qualified and aligned solutions.
Select & Negotiate
Work to select the optimum solution and represent you in the contract negotiation process, as appropriate.
Implement
Provide oversight to implement the solution through final completion.
Review
Provide review and audit services, as needed, to ensure that the solution operates as designed.
6F NETWORK
Customer Driven
Our process insures you can move, expand, change, or optimize your technical infrastructure without interrupting the flow of your business operations.
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Why Technology Strategy?
Customers Expect More
Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.
And younger customers between the ages of 18-34 have stopped using a product or service over five times on average, in the past year, due to a bad customer service experience, revealing the higher standards that today’s companies must meet for younger customers.
Key Learning Points
- Every business is a Contact Center Customer
- Customers demand digital interactions
- Omnichannel functionality
- Analytics
- Artificial Intelligence’s impact